By using any of our Sites, Apps or Services, you agree that your personal information will be handled as described in this Policy. Your use of our Sites, Apps, and Services, and any dispute over privacy, is subject to this Policy, our Cookies Policy, our website Terms and Conditions and the terms and conditions for each Site, App or Service.
We collect information directly from Users, such as when they sign up to receive special offers or information from us, sign up for our rewards programs, download franchise kits, or register for an account with us. We also collect certain information automatically through Users’ use of our Sites, Apps and Services. If you would like to use our Sites, Apps and Services, but decide not to provide this information, certain Services may not be available to you.
You can browse our Sites without registering or submitting your personal information to us. However, to use our Apps and certain Services (e.g., to sign up for rewards programs, enter contests, make a purchase or request a franchise kit from us), you must register with us or otherwise provide us with your name and other information. We may also collect information that you enter on our Sites or Apps or provide to us in any other ways, such as through email or forms on our Sites or Apps. The type of information that we collect from you depends on your interaction with us and your use of our Sites, Apps and Services, but may include:
We may collect lead information from third parties, including name, contact and other information. We also may collect information about any comments or reviews you post about us on third party sites.
Our Apps may access and collect your geolocation information, and our Sites may also track and collect your location information.
We use your information, including your personal information, for the following purposes:
We may use the information we collect about you in other ways, which we will tell you about at the time we collect it or for which we will seek your consent.
We do not sell your personal information. We may share your information, including personal information, as follows:
Any information that you post on public areas of our Sites and Apps, such as reviews, comments, and photos, may be available to, and searchable by, all Users of the Sites and Apps. Reviews may also be viewable by non-registered visitors to our Sites and Apps.
We may disclose the information we collect from you to our affiliates or subsidiaries for their own marketing, research, and other purposes. For example, if you request information about one of our franchises, we may share your information with other affiliated franchise companies in which we think you may be interested. In addition, if you sign up to receive information or updates from one of our affiliates, we may send you information from other affiliates if we think you may be interested.
We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. This Policy will apply to your information as transferred to the new entity.
In Response to Legal Process
We may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, subpoena, or other legal process.
To Protect Us and Others
We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Policy, or as evidence in litigation in which we are involved.
We or our third party providers may share information when it does not identify you. For example, we may share anonymous, aggregated statistics about Users with third parties for marketing, advertising, research or similar purposes.
With Your Consent or at Your Direction
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Sites, Apps and Services, while others are used to enable a faster log-in process or to allow us to track your activities.
The specific types of first and third party cookies served through our Sites and Apps are categorized as follows:
Category 1 – Strictly Necessary Cookies
These cookies are essential to enable you to browse around our Sites and use their features. Without these cookies, certain Services cannot be provided.
Category 2 – Performance Cookies
These cookies collect information about how you use our Sites– for instance, which pages you go to most. This data may be used to help optimize our Sites and make them easier for you to navigate. These cookies do not collect information that identifies you. Any information collected through these cookies is aggregated and therefore anonymous.
Category 3 – Functionality Cookies
These cookies allow our Sites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our Site localized for your area. These cookies do not collect information that identifies you, and cannot track your browsing activity on websites other than our Sites.
Clear GIFs, pixel tags and other technologies
Clear GIFs are tiny graphics with unique identifiers, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Sites and Apps to, among other things, help us manage content, and compile statistics about usage. We and our third party service providers use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
We may use local storage technologies, such as HTML5 or Flash Local Storage Objects (“Flash LSOs”) to store your Site preferences and to personalize your visit. Typically, you cannot control, delete, or disable the acceptance of HTML5 or HhhHHHHHHLWFlash LSOs through your web browser. For more information on HTML5 and Flash LSOs, or to learn how to manage your settings for HTML5 and Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions.
Targeted Advertising and Ad Networks
How to Manage Cookies
Most web browsers automatically accept cookies, but if you prefer, you can control and/or delete several types of cookies – for details, please see www.aboutcookies.org.
For example, you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can also delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. Doing so, however, may result in you having to manually adjust some preferences every time you visit our Sites, and some services and functionalities may not work.
Our Sites do not honor browser do-not-track requests. However, you can find information on how to opt out of many website participating ad networks at the following sites: Network Advertising Initiative, and Digital Advertising Alliance. Please note that opting out does not prevent all targeted ads from being displayed to you. Also, if you delete cookies after opting out, your opt out may no longer be effective.
California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request this information in writing by contacting us at email@example.com. Please allow up to thirty (30) days for a response.
If you download or use any of our Apps, and you agree to share your location information with us and receive push notifications from us, we will use your location information to send you customized notices, offers, and coupons. You can later opt out of push notifications or of sharing your location information. If you use an Apple iOS device, you can disable push notifications by turning them off for App you are using within the “Notifications Center” under the “Settings” menu; you may disable location information for an App by going to “Settings,” “Privacy,” and then “Location Services,” and turning off sharing for the particular App. For Android users, you can turn off these notifications through the Menu settings within our App.
Any content you post to our Sites, Apps or social networking pages (“User Generated Content”), may be available to all Users, and we cannot prevent such content from being used in a manner that violates this Policy, the law, or your personal privacy. We may review such User Generated Content, remove it, or combine such User Generated Content with other information we have collected about you and use it as described in this Policy. All User Generated Content is subject to our Terms and Conditions and the User Generated Content Terms and Conditions.
We display personal testimonials of satisfied customers on our Sites, in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Our Sites and Apps may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Your personal information may be stored as long as the information is required to fulfill our legitimate business needs or the purposes for which the information was collected, or for as long as is required by law.
You can contact us by email at: email@example.com with questions or concerns regarding the retention period of your personal data.
You may modify certain personal information that you have submitted to us. If you wish to correct or delete any information you have provided to us, you may contact us by email at: firstname.lastname@example.org. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Sites or App for a period of time, and we may maintain records in our systems of this information as well. If you are a user in the European Economic Area, you may have additional rights, as set forth in the “Your European Privacy Rights” section below.
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.
Our Services are not designed for children under 13 years of age.
No one under the age of 13 may provide any information to us through our Sites or Apps. We do not knowingly collect personal information from children under 13. If you are under 13, do not access, use, or provide any information on our Sites or Apps, or on or through any of their features.
Note to European Economic Area (“EEA”) users: If you are under 16, you should not access, or provide any information on our Sites or Apps, or on or through any of their features.
If we discover that a child under 13, or equivalent minimum age depending on the jurisdiction, has provided us with personal information, we will delete such information from our systems. If you are a parent or legal guardian of a child under 13, or equivalent minimum age in the relevant jurisdiction, whom you believe has submitted personal information to us, please contact us at email@example.com.
The Services are headquartered in the United States. Please be aware that information you provide to us or that we obtain as a result of the Services may be collected in your country and subsequently transferred to, maintained and processed in the United States or another country by us or our service providers for the purposes mentioned above in accordance with applicable law. The privacy laws of these countries may not always offer the same level of protection as in your country.
Your European Privacy Rights
If you are a data subject in the EEA, subject to certain restrictions, you have the right to access, correct, or erase the personal data we have collected about you. In addition, under certain circumstances, you have the right to data portability and the right to restrict or object to our processing of your personal data. When processing of your personal data is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, please contact us at firstname.lastname@example.org and specify which right you intend to exercise. We may require additional information from you to allow us to confirm your identity.
Finally, if you consider that the processing of your personal data infringes applicable law, you have the right to lodge a complaint with an EEA supervisory authority.
We are committed to taking appropriate measures designed to keep your personal information secure. We have taken steps to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction. While we make considerable efforts to protect our information systems, no data security measures can guarantee 100% security. Please note that, where you use passwords, ID numbers, or other special access features on our Sites and Apps, it is your responsibility to safeguard them.
This Policy is current as of the “Updated as of” date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. The modified Policy will be effective immediately upon posting and you agree to the new Policy by continuing your use of the Sites, Apps and Services. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Sites.
Our affiliates and subsidiaries include, but are not limited to: Auntie Anne’s LLC; Auntie Anne’s Franchisor SPV LLC; Carvel Corporation; Carvel Franchisor SPV LLC; Cinnabon LLC; Cinnabon Franchisor SPV LLC; FOCUS Brands Holdings Inc.; FOCUS Brands Rewards, Inc.; Jamba Juice Company; Jamba Juice Franchisor SPV LLC; McAlister’s Corporation; McAlister’s Franchisor SPV LLC; McAlister’s Louisiana LLC; Moe’s Stores LLC; Moe’s Franchisor LLC; Moe’s Franchisor SPV LLC; Schlotzsky’s Stores LLC; Schlotzsky’s Texas Stores LLC; Schlotzsky’s Franchise LLC; Schlotzsky’s Franchisor SPV LLC.